Things To Consider When Looking For A Business Phone System
When you are in the market looking for a business phone system, you must know that there are things that you should consider. The number of calls that you are receiving as well as the type of business that you have are the basis for these factors. In the market today, you will be able to find a number of different systems that will surely fit your needs. No matter what kind if system you will be picking, you must make sure that it will be able to provide the needs that you have.
The next thing that we will be talking about are the basic functions that a business phone system should have.
A voice mail is a basic function that a business phone system should have. The moment that the business will not be able to answer any phone call from its customer, it is a must that they will be able to leave a message on the phone. If it is your customer’s first time to call your business, having a voice mail would provide them with a good experience. You may get the phones that have a built-in voice mail on it or you can also install an external device to get the feature.
Another thing that would also give your clients a pleasant experience is feature called as music on hold. Providing your clients with music to listen to is a good way of treating them. The music that is used for your advertising can also be utilized here. You can do this by using a recording that is connected to the phone system.
The conference call is another great feature that you should have in your business phone system. This is the feature that allows you to connect to multiple callers at one time. A discussion with multiple callers is what you can do with this feature.
It is in your business phone system that trunking should also be available. From the local phone company, you will be able to configure incoming lines. In a trunk group, you have to install T-1’s which are configured to the phone system in order for this to work. The basic configuration will be based on the number of calls that you will receive. The bugger your business is, the more complex the configuration will be.
The next feature that your business phone system must have is an auto attendant. Depending in the preference of the caller, the auto attendant is the one that directs it. It can be done depending on the person that they are trying it reach. The moment that the extension is configured it the phone system, it will directly send them to that extension.
Your business phone system should be able to have these basic features.